How can we help?

Questions about Frame Crop or your Samsung Frame TV? Here’s the quickest way to get an answer.

Ask the community

The fastest way to get help. Join the Frame Crop Slack and ask your question; other Frame owners and I usually answer quickly.

Join the Slack community

Email me

Not covered by the questions below? Send an email and I’ll get back to you as soon as I can. It can take a little longer than Slack.

shane@framecrop.app

Common questions

Yes. Other than Samsung's SmartThings app, Frame Crop is the only app that can send images straight to a Samsung Frame TV.

Unfortunately Hisense CanvasTV doesn't give API access to upload images to their TVs. For now, Frame Crop crops art to the right dimensions and prepares it for uploading the way Hisense requires.

SmartThings automatically applies a mat when you upload multiple images at once. You can remove it by editing each image and choosing the no-mat option, or upload images one at a time, which won't apply a mat.

Frame Crop searches Unsplash, Smithsonian Open Access, Wikimedia Commons, and more, giving you millions of high-resolution, copyright-free images and artworks.

If you're not happy with the app, you can request a full refund from Apple here or from the Google Play Store.

Millions of art, one search, sized for your TV

iOSAndroidmacOSOne-time purchase, no subscription